How to show "View" option in context menu of form

[guru_elearn]

Hi,

I would like to show the "View" option in the context menu of "Form" as below.

Can you please guide me to do this?

thanks

Guru

[Chuck Tomasi]

This appears when users have the view_changer role.

http://wiki.servicenow.com/index.php?title=Base_System_Roles

[guru_elearn]

Hi Chuck Tomasi,

Thanks for your response. Same user can view this "VIEW" option in another instance.

So, same user can see the "View" option in one instance, but not in the another instance.

Where it has this settings to show / hide this "View" option?

Thanks

Guru

[Chuck Tomasi]

The user MAY have different roles on the two different instances (that happens a lot.) Check the user's roles.

There may also be a view Rule in place that says "Under these conditions, use this view." If   view rule is set, then you cannot change it manually. Check that too.

http://wiki.servicenow.com/?title=View_Management

[guru_elearn]

Thank you for your additional information.

In the same instance, for Project form I can see this "View" option, however for Story form, it is not displaying.

So, in the same instance, for one form, it is displaying, but for another form, it is not.