How To Show 'Request Cancelled (Completed)' Stage with Red X not Green Tick - Flow Designer Stages

WazzaJC
Tera Expert

How To Show 'Request Cancelled (Completed)' Stage with Red X not Green Tick - Flow Designer Stages

Hi ServiceNow Community Colleagues,

 

I would really appreciate any help/clarification on how I can configure to achieve a certain outcome please.

 

At the moment, the graphic in the Stage Flow (List view on RITM) shows a Green Tick box, when Stage is Request Cancelled (Completed) in Flow Designer.

 

However I want it to work similar to Workflow, where the graphic is a Red 'X', when Stage = Request Cancelled (Completed).

 

I have attached 3 screenshots showing the graphical view, Flow vs Workflow and also showed in my current Flow, where I am setting the 'Request Cancelled' Stage.

 

Am I supposed to 'Set Error State' perhaps, to make this happen ? But where do I Set Error State in order for this to work and still show Request Cancelled Stage.

 

I would really appreciate any advice on how to achieve this - I am assuming others have come across this.

 

Many thanks. Please see my screenshots attached, for guidance.

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