Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to show variables from catalog item on sc_task as well

Alon Grod
Tera Expert

Hi,

When a user creates a request item from the portal, i can see the variables in the form layout inside the RITM. Why I dont see the variables in the relevant sc_task as well? I do have the variable Editor inside the form layout in the sc_task but I still cant see the variabels.

6 REPLIES 6

JaeggerLegane
Kilo Sage

Did you check your flow in Flow Designer / Workflow if it actually attaches the variables for tha specific catalog item?

--------------------------------------------------------------------------------
If my post helped you, please click the accept solution button and hit the thumbs up! Thank you!

Unique45
Mega Sage
Mega Sage

Hello @Alon Grod ,

Have you added variables from flow/workflow?

If not then add the variables from flow/workflow.

Please mark correct/helpful if this helps you!

@Unique45 hi can you please explain how?

@Alon Grod 

1) If you are using the workflow then add variables from catalog task activity:

Unique45_0-1704795708157.png

2)If you are using flow then select the your catalog item in the Template Catalog Item [Catalog Item] and select the variables.

Unique45_2-1704795935958.png

Unique45_3-1704795954100.png

 

Please mark correct/helpful if this helps you!