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How to show variables from catalog item on sc_task as well

Alon Grod
Tera Expert

Hi,

When a user creates a request item from the portal, i can see the variables in the form layout inside the RITM. Why I dont see the variables in the relevant sc_task as well? I do have the variable Editor inside the form layout in the sc_task but I still cant see the variabels.

6 REPLIES 6

JaeggerLegane
Kilo Sage

Did you check your flow in Flow Designer / Workflow if it actually attaches the variables for tha specific catalog item?

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Unique45
Mega Sage
Mega Sage

Hello @Alon Grod ,

Have you added variables from flow/workflow?

If not then add the variables from flow/workflow.

Please mark correct/helpful if this helps you!

@Unique45 hi can you please explain how?

@Alon Grod 

1) If you are using the workflow then add variables from catalog task activity:

Unique45_0-1704795708157.png

2)If you are using flow then select the your catalog item in the Template Catalog Item [Catalog Item] and select the variables.

Unique45_2-1704795935958.png

Unique45_3-1704795954100.png

 

Please mark correct/helpful if this helps you!