How to skip states (Untick) in the process flow when they are not met with the conditions?

Manasa_116
Tera Contributor

Hi Community,

 

We have a table called Visitor registration. In the process flow formatter, It has states like planned, checked in , checked out, no show, cancelled, disappeared.

If the visitor registration record is cancelled, the process flow doesn't need to tick all the states in between. It needs to show the cancelled state in process flow with a tick mark. How to achieve this?

 

I have tried with modifying the conditions in the flow formatter table, It doesn't work though.

Manasa_116_0-1738846376067.png

 

Any suggestion is much appreciated. Thanks in advance.

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@Manasa_116 

not possible to do.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

 

Thankyou for the response. Is it possible to do with any customization?

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Manasa_116 

 

I tried in PDI for change and it will tick all states even record get cancelled. So it is not possible.

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Hi,

 

Thankyou for the response. Is it possible to do with any customization?