How to skip states (Untick) in the process flow when they are not met with the conditions?
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02-06-2025 04:48 AM - edited 02-06-2025 04:53 AM
Hi Community,
We have a table called Visitor registration. In the process flow formatter, It has states like planned, checked in , checked out, no show, cancelled, disappeared.
If the visitor registration record is cancelled, the process flow doesn't need to tick all the states in between. It needs to show the cancelled state in process flow with a tick mark. How to achieve this?
I have tried with modifying the conditions in the flow formatter table, It doesn't work though.
Any suggestion is much appreciated. Thanks in advance.
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02-06-2025 05:24 AM
not possible to do.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-06-2025 06:03 AM
Hi Ankur,
Thankyou for the response. Is it possible to do with any customization?
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02-06-2025 05:35 AM
Hi @Manasa_116
I tried in PDI for change and it will tick all states even record get cancelled. So it is not possible.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
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02-06-2025 06:03 AM
Hi,
Thankyou for the response. Is it possible to do with any customization?