How to stop client script after submiting the incident

ronaldanand · ‎09-18-2017

Hi all ,

I used 2 client scripts for make ready only based on selection

I want the assignment group to be blanked out, forcing the person to click on Find Assignment Group again if any of these are changed on an Incident Ticket:

CI

Business Service/Category/Sub Category

Classification

When 1 of the above combination are selected, the other fields should become grayed out and the assignment group should be blanked out so that it has to be found again by clicking on the Find Assignment Group button. When I am trying to submit the incident assignment group is blanked out.How can i stop this ...

Please help me

Banu1 · ‎09-21-2017

Hi Anand,

1. Inactivate the client script which is assigning the assignment group based on CI slection.

2. comment all the clearValue of assignment group from the above specified scripts.

3.Create a on change client script like below & try for the result.

var cid = g_form.getValue('cmdb_ci');

if (cid == ' '){

g_form.setValue('assignment_group', ' ');

}

Hope this will help.

Thank You!

View solution in original post

ronaldanand · ‎09-22-2017

Thanks Banu...

Its working good...

Dave Smith1 · ‎09-21-2017

anand kumar wrote:

Hi all ,

I used 2 client scripts for make ready only based on selection

Why not use a UI Policy here?

ronaldanand · ‎09-22-2017

Hi Dave,

Thanks for the replay ,But some of the time UI policy not working properly.