How to test an Inbound Email Action that creates a Change Request?

[Ashirav]

Hi,

I am working on creating an Inbound Email Action which creates a CR using the Excel attached to an email. It is being developed on the Developer instance and not on the Production instance. But how will I test it? How can I send an email and to whom to direct that email to test the CR creation?

[Harsh Vardhan]

First enable the inbound properties on your instance , System Properties >> Email Properties .

You can mention your email in your inbound action "Form" field ( you can select your user id there ) . send an email on your instance with the subject and see if it's creating change request or not. 

I am assuming here you have added some condition on your inbound action , if it's specific to some email then for testing you can add your email in the condition. 

[Inactive_Us2019]

Hi Ashirav,

You need to send email to 'dev*****@service-now.com'. Replace * with your dev ID.

Enable the inbound properties on your instance , System Properties >> Email Properties.Send an email to above mentioned email with your requirements.

You can check your target field to see whether the record is created or not.

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[Ashirav]

Hi, thanks for replying but its not working. The email address is being said to be wrong. The address I used was devXYZ@service-now.com, my company's instance is XYZ.service-now.com.

Is the address I am sending the email to correct?

[Harsh Vardhan]

it should be XYZ@service-now.com