How to trigger a notification from UI Action?

[Sid_Takali]

Hi All,

I have a requirement where I need to trigger a notification from Escalate Case UI Action on Case form. How do I achieve this?

[Mark Roethof]

Hi there,

One of the options might be to create an event through the UI Action, and having a Notification associated with the event (and an event registry record).

[Mark Roethof]

Or you could think of updating the case record through the UI Action. And based on that update, have a notification triggering. Mentioning this, since if you would send a notification directly from the UI Action, how do you then know that is was already escalated before? You want to avoid unnecessary triggering the email, or perhaps you want to be able to report on this, etc..