How to trigger an event after a certain duration using flow?

[rpadhmapriya]

How to fire an event in flow after 24 hours when the manager of an employee has not responded to the approval request?

[Dr Atul G- LNG]

https://www.youtube.com/watch?v=9XgcVHt1wek

https://www.servicenow.com/community/servicenow-ai-platform-articles/fire-an-event-via-flow-custom-a...

[Tanushree Maiti]

Hi @rpadhmapriya 

You need to run the approval and the timer concurrently (parallel) so the flow doesn't pause at the Ask for Approval step.

• Trigger: (e.g., Requested Item [sc_req_item] is created).
• Action 1: Ask for Approval: Select the manager.
• Flow Logic 1: Do the following in parallel:
  • Path A (Wait 24h):
    1. Add Wait for a duration flow logic.
    2. Set it to wait for 24 Hours.
    3. After the timer finishes, add an If condition: Check if the approval status is still 'Requested'.
    4. If true, add a Fire Event action to trigger your custom email event (e.g., approval.reminder.24h)
  • Path B (Wait for Approval):
    1. Add a Wait for Condition action.
    2. Set condition:[Approval] [is] [Approved] OR [Approval] [is] [Rejected]

Refer: Trigger approval notification for every 24hrs if no action taken 

           Wait for a duration flow logic 

         https://www.youtube.com/watch?v=nYdhLaX2EOo

[Ankur Bawiskar]

@rpadhmapriya 

this is an easy requirement.

what did you start with and where are you stuck?

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