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How to trigger approval for create known error article

Anupriya_11
Tera Contributor

‎10-21-2024 03:50 AM

Hi Team,

 I have a requirement create a approval  flow  'create Known error article ' under the problem ticket. Please find the below attachment. can someone help me on this how to achieve this.

Anupriya_11_1-1729507686611.png

 

Thanks

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-21-2024 03:58 AM

Hi @Anupriya_11 

 

Known errors are nothing but it is kind/ type of knowledge article. So it depend which knowledge base you are using to store Known error and on that base you can add the approval.

 

AGLearnNGrow_0-1729508333019.png

 

 

You can change OOTB workflow for this. 

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