How to trigger approval for create known error article

Anupriya_11
Tera Contributor

‎10-21-2024 03:50 AM

Hi Team,

 I have a requirement create a approval  flow  'create Known error article ' under the problem ticket. Please find the below attachment. can someone help me on this how to achieve this.

Anupriya_11_1-1729507686611.png

 

Thanks

 

0 Helpfuls
  • 246 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-21-2024 03:58 AM

Hi @Anupriya_11 

 

Known errors are nothing but it is kind/ type of knowledge article. So it depend which knowledge base you are using to store Known error and on that base you can add the approval.

 

AGLearnNGrow_0-1729508333019.png

 

 

You can change OOTB workflow for this. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls