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How to trigger custom error handling and explore help topic

Ritika Saran4
Kilo Contributor

Hi All,

I've created custom error handling topic and custom explore help topic with few bot response messages . I've linked these to my Custom Greetings and Setup configuration for my specific portal.

But how do I test these topics in the portal. I want to know how to trigger these topics on the virtual agent conversation in the portal.

 

Thanks in advance!

 

@Ankur Bawiskar : Any help would be appreciated.

5 REPLIES 5

Thanks! 🙂