How to trigger outbound REST API when State is change?

[jackh]

Hi,

My use case requires to call external REST API from ServiceNow when the incident state is changed.   For example, our release pipeline will create a new incident (via inbound REST API call) for someone to approve this release.   Once the incident assignee approves the ticket by changing the State (e.g. from New to Approved), it will trigger to call outbound REST API to our release pipeline.   How to do that in ServiceNow to trigger such outbound API when State is changed?

Any advice would be appreciated.

Thanks

[Srinivas Balusu]

You can create an 'After Update Business rule' to achieve this.

[thirschi]

Make a REST Message and then take the sample code and write a Business Rule that satisfies your conditions and then call the REST Message.

[thirschi]

I've put my code on share for automated deployments.

ServiceNow Share

[thirschi]

I've put my code on share for automated deployments.

ServiceNow Share