how to trouble shoot this "8 contractor accounts that haven't triggered an email to the manager"

[SrinivasuSa]

Hi Community,

How to troubleshoot the below issue?

We now have a total of 8 contractor user accounts that haven't triggered an email to the manager with log in details upon creation. Can this perhaps be investigated? We can of course just set a new password and provide the information to the user but this is merely a workaround and should not be seen as standard procedure moving forwards.

Please find the screenshot user profile and email log details

Thanks in advance!

Best regards.
Srinivasu sagiraju

[Minh Huy Lam Qu]

Could you please share the configuration of the notification that you expected to be sent out? We should check the condition, and the Who to be sent in the config 🤔