How to use opened_by field to submit requests on behalf of someone else?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-21-2019 07:33 AM
Hello everyone,
I have a requirement to use only the opened_by field to submit request on behalf of the user logged in or on behalf of someone else. I have made the field editable through the dictionary override but when I submit a request on behalf of someone else (changing my name to the persons name in the opened_by field) the case doesn't show on his or my requested items page. How can I make this change to both me and the user I opened the case for can view the request on the page (My Requests)?
Will greatly appreciate the assistance.
- Labels:
-
Team Development
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-21-2019 11:50 AM
I completely agree with you guys. Now the issue is that I am trying to get the request to show on My Request page for the person it was opened for to give them access to the request. I added the opened for field to the filter in the widget but need to get some condition to show the person selected and have the request to show on the list of request on his portal. Will appreciate the assistance.