How to use Predictive Intelligence for 'Assigned to' field in an HR case
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‎06-13-2023 11:40 PM - edited ‎06-13-2023 11:43 PM
Hi everyone,
i wish to use Predictive Intelligence for 'Assigned to' field in HR case rather than assignment group(currently the assignment group is being handled by Assignment rules)
Could this be a good implementation to use PI on 'assigned to' field if yes , how should i proceed with it, what all do i require in order to implement this, i know i would require a minimum of 10,000 records, apart from that how should i begin? Considering that there are more than 2000 agents for 'assigned to'
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‎06-13-2023 11:45 PM
Hi @kartikey ,
Please use the Article and implement for "Assigned to" field looking at "Assignment Group" example in the Article.
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‎06-13-2023 11:47 PM
Hi @Community Alums this article is again talking about 'Assignment group' and not assigned to field.
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‎06-13-2023 11:57 PM
Exactly @kartikey !!
PLease read my answer again.
Take the Article as reference and create yours as per your requirement.
