how to use variable input as hyperlink in email notification
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11-15-2025 02:15 AM
Hi All,
I have variable in my catalog item which is single line text and it input value contains url and in email notification I want to use that input as hyperlink for the word URL.
Sample:
Thank you!!
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11-15-2025 07:21 AM
you can achieve this by creating a Mail Script (under System Notification → Email → Notification Email Scripts) that reads the catalog item variable (e.g. current.variables.your_variable_name) and prints it as an HTML link, for example.......
(function runMailScript(current, template, email, email_action, event) {
var url = current.variables.your_url_variable;
if (url) {
template.print('<a href="' + url + '" target="_blank">URL</a>');
}
})(current, template, email, email_action, event);
Then in your Notification message you include it like this....
${mail_script:your_mail_script_name}
If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.
Kaushal Kumar Jha - ServiceNow Technical Consultant/Developer
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11-15-2025 09:35 AM
Hi @Kiruthika J
This video will be super helpful for you - https://www.youtube.com/watch?v=PpWMFORUsv0
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
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Cheers,
Prashant Kumar
ServiceNow Technical Architect
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