@Aryan
the Manual Approval activity is used within workflows to incorporate human decision-making into automated processes. It allows users to manually approve or reject a particular task within a workflow.
Using Manual Approval Activity in a Workflow:
Create or Edit Workflow: Navigate to the Workflow Editor in ServiceNow. You can create a new workflow or edit an existing one.
Add Manual Approval Activity: Drag the "Approval-User" activity from the palette onto your workflow canvas.
Configure Manual Approval Activity: Double-click on the"Approval-User" activity to configure it. You can set the conditions under which approval is required, such as specific criteria or conditions within the workflow.
Specify Approvers: Define who will be responsible for approving or rejecting the activity. This can be individual users, groups, or roles within your organization.
Decision Branch: After the"Approval-User" activity, you typically add a decision branch in your workflow to handle both approval and rejection outcomes.
Adding Additional User Approval Outside the Workflow:
You can create business rules or scripting in ServiceNow to trigger additional approval processes based on specific conditions. For example, if certain criteria are met within a change request, it can automatically route the request to another approver.
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Thanks
