How to verify whether the approval has been generated for the User's actual Manager through ATF

[VasundharaS0455]

When the User raise a Service Fulfillment Request through a given catalog Item, approval is generated for the User's Manager.

How can we verify whether the approval has been generated for the actual User's Manager or not.

I want to check through ATF.

[SumanthDosapati]

@VasundharaS0455 

You can do Record Query on sysapproval_approver table with condition as user.manager to validate a approval.

This link should help you.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[PoonkodiS]

Hi @VasundharaS0455 

Could you try the steps in your instance and share the feedback

Regards,

Poonkodi

[PoonkodiS]

Sorry, Remove the step 9: Record query, i added it twice

[VaishnaviK3009]

Hi @VasundharaS0455 !!

Step 1: Impersonate User

• Use a test user who has a Manager field populated

Step 2: Submit Catalog Item

• Use Submit a Catalog Item ATF step

• Capture the RITM sys_id in a test variable (example: ritm_id)

Step 3: Run Server-side Script (Validation)

(function () {

    // Get RITM
    var ritmId = steps.ritm_id;
    var ritmGR = new GlideRecord('sc_req_item');
    ritmGR.get(ritmId);

    // Get Requested For user
    var userGR = new GlideRecord('sys_user');
    userGR.get(ritmGR.requested_for);

    // Get Manager
    var managerId = userGR.manager.toString();

    // Validate approval for manager
    var approvalGR = new GlideRecord('sysapproval_approver');
    approvalGR.addQuery('sysapproval', ritmId);
    approvalGR.addQuery('approver', managerId);
    approvalGR.addQuery('state', 'requested');
    approvalGR.query();

    if (!approvalGR.hasNext()) {
        throw 'Manager approval was not generated correctly';
    }

})();

Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.

Regards,
Vaishnavi
Associate Technical Consultant