How we can copy and paste images into the Worknotes/Commnets of a ticket.

[mania]

Hi,

How we can copy and paste images into the Worknotes/Commnets of a ticket.

Is there any way to do?

Can you please anyone help on this. It will be usefull.

Thanks!

[Maddysunil]

@mania 

Please see if below link can help you

https://www.servicenow.com/community/itsm-forum/copy-paste-image-in-work-notes-or-additional-comment... 

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[Deepak Shaerma]

Hi @mania 

Rich Text Formatting in certain fields, including the Additional Comments field in some configurations. If this is enabled, users can sometimes paste images directly into these fields, assuming their browser and the ServiceNow instance support this action. This feature is more commonly available for the Additional Comments field rather than the Work Notes due to the latter’s internal visibility and use.

Second Way is  Clicking on the paperclip icon or using the “Attachments” option, usually found at the header or footer of the ticket form.
- Dragging and dropping an image file into the ticket form if drag-and-drop is enabled.
- Using the “Choose File” button that appears to browse and select an image file from their computer.
Note: Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
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Thanks & Regards 
Deepak Sharma

[Dr Atul G- LNG]

Hi @mania 

 I tried with just copy and paste ctrl + C and Ctrl+ V and it saved automatically.

[mania]

@Dr Atul G- LNG 

Thanks for your responding!

You have done just copy and paste? or done any process?

Thanks!