hr agent access to their own case
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04-03-2025 05:40 AM
I'm curious how to implement this request.
Remove HR Agent access to their own cases they have opened. COE's should not have access to their own HR cases they create in SNOW. Also, HR Agents should not be able to their own cases in SNOW Agent Workspace they should only be able to create cases in the Employee Center.
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04-03-2025 06:31 AM
Any user can see their own Cases. Why would you limit that?
Next to that: Snow is a completely different platform than ServiceNow. Since Snow doesn't have an Agent Workspace and you're on the ServiceNow Community, I assume it's about ServiceNow.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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3 weeks ago
Yes, sorry we use snow alot as the acronym.
Any user can see their own Cases. Why would you limit that? - Our HR department doesn't want cases they submit to be available to themselves if they go to the HR Agent Portal. Sure they can see their cases normally. But not as an HR Agent. Is there a way to limit that?
