HR case creation
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a month ago
Hi Team,
When HR case is created backend, the state is set as draft in OOB.
Wanted to know which technically component is setting it.
Thank you.
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a month ago
Hi @preethigovi ,
The sn_hr_core_case table is an extension of the task table, which means it inherits the state field from the parent. However, there is a dictionary override applied to the state field specifically for the sn_hr_core_case table, setting its default value to 1 (Draft).
Thanks
Anand
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a month ago
@HarshR158979806 @Ankur Bawiskar @ Anand2799 , Even thiugh we have default value as 1, in our instance its setting to ready 10 directly, could be chance any scripts running behind.
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a month ago
@preethigovi
There is a OOB BR ( Ready for work )
Mark my answer helpful if it helps you
Thanks,
Harsh Raghav
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a month ago
see any business rule or flow is setting the value
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
