HR case creation

preethigovi
Tera Contributor

Hi Team,

 

When HR case is created backend, the state is set as draft in OOB.

Wanted to know which technically component is setting it.

 

preethigovi_0-1761881779906.png

 

 

Thank you.

6 REPLIES 6

HarshR158979806
Tera Expert

Hi @preethigovi 

The Default value of State field is set to '1'. ( check in  the dictionary of state field )


FYI -> 
State is the task field which is extended in the sn_hr_core_case table


Mark my response Helpful it it helps you,


Thanks,
Harsh Raghav

Ankur Bawiskar
Tera Patron
Tera Patron

@preethigovi 

@ Anand2799 already pointed out, sharing screenshot below

AnkurBawiskar_0-1761887164006.png

AnkurBawiskar_1-1761887238162.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader