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HRSD

garimakharb
Tera Guru

‎02-18-2026 12:48 AM

On few HR cases, 'create knowledge ' button is showing, but on few Hr cases, it is not available .
What should be the cause for this?

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

‎02-18-2026 01:01 AM

Hi @garimakharb 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2633869

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0954303

https://noderegister.service-now.com/kb?id=kb_browse&kb_knowledge_base=124c2ca22bb9f1002f42729fe8da1...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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GlideFather
Tera Patron

‎02-18-2026 01:02 AM

Hi @garimakharb,

 

check the HR Cases without the button whether a KBArticle already exists


✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
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