HTML not rendering in g_form.showFieldMsg() in Service Catalog

[riyaz199708]

Hi Team,

I am working on a Service Catalog item where I need to display help text dynamically based on the selected value of a variable (Application).

Requirement:

• When user selects Copilot or AI Builder

• Show help text with formatted content and clickable links

What I implemented:

• Created a UI Message with HTML content (including <a> and <br> tags)

• Used a Client Script (onChange) to fetch message using getMessage()

• Displayed using:

  g_form.showFieldMsg('application', msg, 'info');

Issue:

• HTML is not rendered

• Tags like <a> and <br> are displayed as plain text

• Links are not clickable

Example Output:

More information on the <a href="...">Get Started</a> page

Expected Output:

• Proper formatted message

• Clickable link

Question:

1. Does g_form.showFieldMsg() support HTML rendering in Service Portal / UI16?

2. Is there any way to enable HTML rendering?

3. What is the recommended approach to display rich help text with links?

Additional Info:

• Tested with UI Messages and direct strings

• Same behavior observed

Any suggestions or best practices would be helpful.

Thanks!