I am not able to see "confirm", "fix" UI action/button on the problem form after Yokohama upgrade

rajtiwari02
Tera Contributor

‎05-21-2025 08:57 AM

I am not able to see "confirm", "fix" UI action/button on the problem form after Yokohama upgrade even all the UI action with conditions and script are in place and active.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎05-21-2025 09:20 AM

@rajtiwari02 

is it for workspace or native?

Compare both the UI action and form actions in Yokohama and Earlier instance and see if any extra condition got added

AnkurBawiskar_0-1747844407385.png

 

AnkurBawiskar_1-1747844428534.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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rajtiwari02
Tera Contributor
In response to Ankur Bawiskar

‎05-21-2025 09:40 AM

rajtiwari02_0-1747845362428.png

 

rajtiwari02_1-1747845445174.png

thanks @Ankur Bawiskar , please have look on current state of form action/UI action

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to rajtiwari02

‎05-21-2025 09:44 AM

@rajtiwari02 

I am suggesting you to compare it against your other instance which is not on Yokohama

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Shoaib Shaik78
Tera Contributor

‎05-21-2025 08:58 PM

Hi @Ankur Bawiskar,

I'm also facing a similar issue after upgrading to Yokohama — on the Problem form, none of the action buttons are visible except for Update and Delete.

Could you please guide me on how to resolve this?

Thanks,

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