I can't proceed to direct the colors and their users

[Arthur Sanchez]

Next guys, I have a ticket application where:

• The user role creates the ticket and waits for the user to be removed
• support roles take the ticket created by the user, and can change the queue or write it off
• the manager role observes everything and has the same power as support

the application has modules that are the queues of each support role, and 2 modules that are just for the user to see the modules he created and create a new ticket. I have 3 forms and 3 list layouts.

this is my view rule:

(function overrideView(view, is_list) {

    if (gs.getUser().hasRole("x_1316384_register.tickets_user"))
        answer = "User";  // set the new view to answer
    
    if (gs.getUser().hasRole("x_1316384_register.tickets_manager"))
        answer = "Manager";  // set the new view to answer

	if (gs.getUser().hasRole("x_1316384_register.tickets_acs_n1"))
        answer = "Support";  // set the new view to answer
    
    if (gs.getUser().hasRole("x_1316384_register.tickets_acs_n2"))
        answer = "Support";  // set the new view to answer
    
    if (gs.getUser().hasRole("x_1316384_register.tickets_ims_n1"))
        answer = "Support";  // set the new view to answer
    
    if (gs.getUser().hasRole("x_1316384_register.tickets_ims_n2"))
        answer = "Support";  // set the new view to answer
    
    if (gs.getUser().hasRole("x_1316384_register.tickets_sms_n1"))
        answer = "Support";  // set the new view to answer
    
    if (gs.getUser().hasRole("x_1316384_register.tickets_sms_n2"))
        answer = "Support";  // set the new view to answer
    
    if (gs.getUser().hasRole("x_1316384_register.tickets_app_n1"))
        answer = "Support";  // set the new view to answer
    
    if (gs.getUser().hasRole("x_1316384_register.tickets_app_n2"))
        answer = "Support";  // set the new view to answer
    
    if (gs.getUser().hasRole("x_1316384_register.tickets_brm_n1"))
        answer = "Support";  // set the new view to answer
    
    if (gs.getUser().hasRole("x_1316384_register.tickets_brm_n2"))
        answer = "Support";  // set the new view to answer
    
    if (gs.getUser().hasRole("x_1316384_register.tickets_capta_n1"))
        answer = "Support";  // set the new view to answer
    
    if (gs.getUser().hasRole("x_1316384_register.tickets_capta_n2"))
        answer = "Support";  // set the new view to answer
    
    if (gs.getUser().hasRole("x_1316384_register.tickets_gpp_n1"))
        answer = "Support";  // set the new view to answer
    
    if (gs.getUser().hasRole("x_1316384_register.tickets_gpp_n2"))
        answer = "Support";  // set the new view to answer
		
})(view, is_list);

The application flow is simple, the user creates 1 ticket and waits for support to respond support sees the ticket and gives a verdict the manager accompanies.

THE PROBLEM IS, now I have to have a module and form to create the ticket for support and manager, I tried to make another module and another different form for them to be redirected and I couldn't, they always fall into their same forms but with the power of creation

This is my difficulty and doubt, how could I, in this application, do so that the support and manager have a form and module of their own so that they can create tickets and stop falling into their already established forms?

I have no idea how to do this, I thought about creating a new role, a new form and a new module, but I couldn't link any, so I went back to the previous version of the application, if anyone knows please help me

[Mark Manders]

What did you already try? Because just creating a module should be easy: it's linking to the list of records from this table and the 'create new' is also a default option when creating a module.

[Arthur Sanchez]

I tried to create a new role and a new form and a new module, But I couldn't link one to the other. I'm trying to redirect a module to a specific form, so that support and the manager can create tickets because, when I gave them permission to create tickets, they were thrown to the form already created for them to receive the tickets and it was just blank for create, this is the 1st problem, the 2nd is that when I gave permission for the manager and support to see a list module to see which modules they created, they could edit what they created and this cannot be allowed, then this is my challenge