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I do not want to send standard approval request mail of workflow approval activity.

chanken
Tera Contributor

Hi Everyone,

I do not want to send standard approval request mail of workflow approval activity.

I found that I can set a mail's subject   in business rule   in the mail table.

However, with this implementation, all approval request notification e-mails are suppressed.

I want to control this for each workflow.

How can I implement it?

Can I implement it with an approval activity script?

regards.

6 REPLIES 6

First check when this email notification get fired, if based on event then first search in Approval(sysapproval_approver) table if any BR doing that. then check in workflow.


If it is fired when record inserted then you will get event getting queued in BR of Approval table.


Add a condition to remove this item to trigger the event/notification.


henry_cheng
ServiceNow Employee
ServiceNow Employee

Hi Kenji,



Firstly you should make sure which workflow triggered the email notification to send out the email.


Open that email notification and confirm the event name.


Go into that workflow and find which workflow activities is creating the event via gs.eventQueue API.


Once you figured out above information then you can comment out the line to prevent creation the event.



Cheers


Henry