I have a catalog item in status checked out , and i'm not able to remove the checked out

Roberto21
Kilo Contributor

I have a catalog item in status checked out , and i'm not able to remove the checked out 

Neither cancel the checkout neither in the catalog builder

Message:  You cannot edit this item here as it is checked out for editing in Catalog Builder

Could you support me ?

 

 

Thanks in advance

Roberto

 

 

Screenshot attachedfind_real_file.pngfind_real_file.png

 

 

 

find_real_file.png

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

Please try this

1) Click the Cancel Checkout button on the form

2) check if you are able to edit it

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Roberto21
Kilo Contributor

Hi Ankur:

 

I did it and i got error unable to cancel checkout

find_real_file.png

 

find_real_file.png

 

 

@Ankur Bawiskar 

I'm facing same, you got solution ?

Any solutions?  We are having same issue on San Diego.

 

-Dave H.