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I have a catalog item in status checked out , and i'm not able to remove the checked out

Roberto21
Kilo Contributor

I have a catalog item in status checked out , and i'm not able to remove the checked out 

Neither cancel the checkout neither in the catalog builder

Message:  You cannot edit this item here as it is checked out for editing in Catalog Builder

Could you support me ?

 

 

Thanks in advance

Roberto

 

 

Screenshot attachedfind_real_file.pngfind_real_file.png

 

 

 

find_real_file.png

7 REPLIES 7

Ankur Bawiskar
Tera Patron

Hi,

Please try this

1) Click the Cancel Checkout button on the form

2) check if you are able to edit it

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Roberto21
Kilo Contributor

Hi Ankur:

 

I did it and i got error unable to cancel checkout

find_real_file.png

 

find_real_file.png

 

 

@Ankur Bawiskar 

I'm facing same, you got solution ?

Any solutions?  We are having same issue on San Diego.

 

-Dave H.