I have a Generic Request Item workflow that I want to use for most of my Catalog Items when ordered: At the moment my RITMS and CSTASKS are assigned the same Fullfiler Group as I have set as 'Approver' Group for the REQ. How do I set the RITM and S

sadfa
Kilo Contributor

Hi Cummunity,

I have a Generic Request Item workflow that I want to use for most of my Catalog Items when ordered:

At the moment my RITMS and CSTASKS are assigned the same Fullfiler Group as I have set as 'Approver' Group for the REQ

How do I set the RITM and SCTASK Fullfiller Group to pick up the Fulfillment Group value stored in the 'Fulfillment group' attribute in the Catalog task?

I guess this can be done in the Catalogue Task but not sure how? Greatful for assistance:)

Thank You

Sadfa

Fullfiler.jpg

10 REPLIES 10

Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

If you're not doing it in the workflow, I would say use assignment rules. this sounds pretty much the right job for it...