I have a Knowledge Translation Task but when I click on Translate it doesn't produce a translation

[cbsden]

From a Knowledge Translation Task I click on Translate and it opens the Create Article Translation window, but it does not populate anything in this window. I cannot create a draft article because the translation doesn't seem to be happening.

Anyone with experience don't knowledge article translation?

[Tanushree Maiti]

Hi cbsden

There could be several Reason for your issue:

1. Ensure translated version (article) Parent field labelled 'Translated from' is populated and pointing at the English article .

Ref: Translated Knowledge articles are not showing up o... - ServiceNow Community

2. Validate ACL as per this KB article.

User with " Knowledge " role not able to translate the knowledge article using 'Translate' related l...

Following links will help you to debug more:

Configuration required for translation of knowledge articles - Support and Troubleshooting

Translate a knowledge article from a translation task • Zurich ServiceNow AI Platform Capabilities •...