I have a question - do you know when this will trigger as

[Saurav]

See this condition of a OOB Flow in SAM - I want to understand when this flow will be triggered .. 

Trigger says Created on the table but 

Sys_id is Empty

So when will this flow be triggered ??

(see attachment)

NOT ABLE TO UNDERSTAND WHY THEY HAD TO GIVE THE SYS_ID is EMPTY !!!

[GlideFather]

Hi @Saurav 

I agree it looks odd, is it an OOTB or a custom one?

[Bhuvan]

@GlideFather 

It is out of box 'Software End of Life Flow' in SAM module,

Thanks,

Bhuvan

[Bhuvan]

@Saurav 

Most likely the trigger is corrupted or missing reference record due to mismatched snapshot fields/incomplete migration. SYS IDs will never be empty other than few exception scenarios. Refer below links that can help to understand the issue,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997550

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0690968

Thanks,

Bhuvan

[Dr Atul G- LNG]

Hi @Saurav 

Try to repair the plugin and check once.