I integrated MS teams and ServiceNow using Now virtual agent want to change the dropdown list

gautamvarma
Tera Contributor

HI All,

I integrated MS teams and ServiceNow using Now virtual agent,

1) when I start the agent its shows me some dropdown options, I want to know and change from where I get Now virtual agent drop down options and also change as per my requirement, I attached image for reference.

 

2) When I select partner account request its redirecting to EP portal but I want it to redirect to SP portal. how can I do it.  I attached image for reference.

 

Please give your inputs.

0 REPLIES 0