The video Embedding Playbooks in Service Portal - Workflow Academy Shorts #07 shows the Incident Response Demo having an Identification stage with three Activities:
- Confirm contact details
- Gather more information
- Review existing incidents for caller
This playbook is from the Process Automation Experience Demo application in the Store.
But when they run the playbook from the Service Portal, the Identification stage shows an additional activity, Provide incident details, appearing before these three. Where does it come from? There is nothing under this name in sys_pd_activity or sys_pd_activity_definition.
