I need help with a notification trigger

[LarissaR4486026]

I will explain how the notification trigger should work:

Basically, I have a Record Producer where I fill in the information with the event date, the time, and the date when the notification should be sent. The type of template the notification will have and the recipients. If the participants field is empty, it should send to everyone in the sys_user table who is active. For the template part, the notification should understand which type of template needs to be used.

I don't know how to do this in ServiceNow, and if it's not possible, please explain why.

#ITSM

[Tanushree Maiti]

Your requirement is not clear to me. It seems this record producer is internal not as per business requirement.

If your notification template is not having proper receipents , it should come under Development defect or failure of requirement gathering. Admin(/developer) should check this how many notification template you have where no receipents are there or dynamically get populated.. 

Here sending notification to all ACTIVE user (including business user) not making any sense to me.  if recipients is/are empty what business user will do.

What is the business justification of this requirement. what you will achieve - if you implement it.