It sounds like you're trying to set the priority of an Incident record when the category is "HRMS" and the subcategory is set to any value, but you're facing an issue where the value gets wiped when you change the subcategory.
The issue could be related to the order in which the onChange client scripts are executed and how the values are being set. If you have two client scripts on the category and subcategory fields, one may be overriding the values set by the other, causing unexpected behavior
function onChange(control, oldValue, newValue) {
var category = g_form.getValue('category');
var subcategory = g_form.getValue('subcategory');
if (category == 'HRMS' && subcategory) {
g_form.setValue('priority', '2'); // Example: Set priority to "2" (High priority)
} else {
g_form.setValue('priority', '3'); // Example: Set priority to "3" (Normal priority)
}
}
function onCategoryChange(control, oldValue, newValue) {
var subcategory = g_form.getValue('subcategory');
if (newValue == 'HRMS' && subcategory) {
g_form.setValue('priority', '2');
}
}
Combining the logic for category and subcategory into one script will prevent race conditions where one script is overwriting the other.
Ensure that the priority is set based on the correct conditions and that no script inadvertently resets it.
