I need to change 'Is there anything else I can assist you with?' with grey out when bot ask that

[Mohammed Hyder]

Hi Everyone

We need to disable the text box from the user when the Bot ask's the below question

'Is there anything else I can assist you with?' in virtual agent

[Anand Kumar P]

Hi @Mohammed Hyder  ,

If you want to disable it open  Virtual Agent Designer and open "Anything Else Topic" duplicate oob topic and update test and publish.

 

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[Ravi Chandra_K]

Hello @Mohammed Hyder  

Please refer below theread about this topic

https://www.servicenow.com/community/virtual-agent-nlu-articles/virtual-agents-new-quot-anything-els...

If you would like to change the messages within the out-of-the-box "Anything Else Topic", consider using UI Messages for this [sys_ui_message table]. Also for overwriting English phrases like "Is there anything else I can assist you with?". There's no need to change the topic for this. Just look if there is already an existing UI Message which could be updated or add a new one.

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra