I need to trigger an email to the group

B Ashok
Tera Guru

‎09-04-2024 04:27 AM

I need to trigger an email to the group when below conditions are met. 

 

"Incident priority = High

Created by = Test.User
 Friday PST 5 P.M to Monday IST 9 AM "


Email should trigger with Incident "Short description" and "Description" with priority details to the Itservicedesk@abc.com 

Please help me with the Scheduled job. 

 

Thanks
ashok

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-04-2024 05:07 AM

Hi @B Ashok 

 

need to define created conditions like 

AGLearnNGrow_0-1725451587970.png

 

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B Ashok
Tera Guru

‎09-06-2024 08:19 AM

How it will consider which Timezone it is setup for ? will it take System Time zone ? If I change my Profile TIme zone to IST what happens. 

and when I tested this, After I add monday email not triggering. If I add sunday it's working. not sure why ?

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