I observed high Active threads in servicenoe instance. Is this something to worry about? If yes, how to manage this?

[lakshmi_p]

Hello,

I observed HIGH active threads in my SNOW instance in last few days. I went
through My ServiceNow Performance> Active Sessions.

Please find below the system performance graph.

This happened suddenly, however I did not experience any change or disruption in the instance performance. Please suggest is this something to
worry about? If yes, what could be done to rectify this?

Regards,

Lakshmi

[marcguy]

Go to All Active Transactions under User Administration module and see if you have any long running transactions there. If you have identify those and who kicked them off and find out what they are, you can also kill them if necessary by right-click KILL.

[lakshmi_p]

Hie,

I did not see any active transaction except mine.

Regards,

Lakshmi

[marcguy]

Are they still running now? anything under logged in users? had any scheduled imports running for a long time or slow job log show anything? anything under stats.do?

Check these other metrics listed here and see if anything else troubles you

http://wiki.servicenow.com/index.php?title=Performance_Metrics

http://wiki.servicenow.com/index.php?title=Monitoring_Performance_on_Threads

http://wiki.servicenow.com/index.php?title=Running_System_Diagnostics

http://wiki.servicenow.com/index.php?title=Slow_Query_Logs

if performance is ok you could log a low priority incident with sn support I guess to get it double checked.

[lakshmi_p]

Okay, Going through the links you provided. Thanks!!!