I see The instance is offline.Please check again in a few minutes message in my developer account.

rautavin083
Tera Contributor

‎01-26-2025 05:12 AM

rautavin083_0-1737897095959.png

Can anyone help me in this

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Ravi Gaurav
Giga Sage
Giga Sage

‎01-26-2025 09:51 PM - edited ‎01-26-2025 09:52 PM

Hi @rautavin083 

Hey there! 👋

Just a heads-up: PDIs are self-service, so no official support is available since 2022

Hang in there, and happy building!

Noticed a lot of chatter about instances being offline lately—and guess what? You’re not alone in this! My PDI also decided to take a little unplanned “nap” recently. 😅

Here’s the deal: patience is your best buddy right now. These things usually sort themselves out. But if it is really urgent, no worries! You can release your current instance and spin up a shiny new one to keep things rolling.

🚀

 

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Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
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PritamG
Mega Guru

‎01-26-2025 09:57 PM

i suggest to release your instance and request a new one.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-26-2025 10:22 PM

Hi @rautavin083 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Dr. Atul G. - Learn N Grow Together
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