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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer blog Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Developer blog Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Developer Advocate Blog Calling ServiceNow AI Skills via REST API: A Complete Walkthrough Everything AI in Servi... Read More Developer blog Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Developer blog How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Developer Advocate Blog More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! More Calls. More Build... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Developer Passport blog Developer Passport: AI Agent-Powered Playbooks and Nested Playbooks in the Australia Release Read More Developer Passport blog ServiceNow Flows in the Australia Release | Developer Passport On today's episode of ... Read More Developer Passport blog UI Updates you've been waiting for! Developer Passport: AI Experiences Part 1 Australia Release: Mod... Read More Developer Passport blog New UI Interactions! Developer Passport: AI Experiences Part 2 If you’ve spent any ti... Read More Developer Passport blog ReleaseOps in the Australia Release | Developer Passport If you've ever coordinated a big ServiceNow deployment... Read More Developer Advocate Blog Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum knowledge articles should be editable to all the users with ITIL Role HI all,Currently the k... Read More Developer forum Password Reset Enrollment - Issue Hi, We have a sub-prod instance in which we are trying to get a better understandin... Read More Developer forum How to make Assigned To mandatory when clicking Resolve button on HR Case Hi Community,I have an... Read More Developer forum CSM Workspace Landing Page Variant – Syntax Error & Missing "Hello, User!" Message Hi Community! 👋My CSM... Read More Developer forum Using a Different Week Start for Reporting than Global Week Hello, I have a team t... Read More Developer forum FAILED TRYING TO EXECUTE ON CONNECTION I am getting this error when I have committed my update set:Could a developer advis... Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. GRC events On Demand Virtual Experience: From AI pilot to enterprise: what works, what breaks, and how to close July 03-September 30, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5226048/from-reactive-to-ready-whats-next-for-autonomous-it?referenceSource=community Read More HAM events ServiceNow Exchange: [EMEA] Hardware Asset Management Office Hours Welcome to our dedicat... August 11, 2026 5:00 AM https://info.servicenow.com/ServiceNowExchange-IT-Solutions-academies.html?cid=losn:com Read More CSM events From endless handoffs to effortless resolution with AI About: AI that advises is everywhere. AI that acts is ... August 11, 2026 8:00 AM Read More ITOM events ServiceNow Exchange: How to Maximize Observability Integrations with AIOps Join ServiceNow ITOM A... August 11, 2026 9:00 AM https://info.servicenow.com/ServiceNowExchange-IT-Solutions-events.html?cid=losn:com Read More ServiceNow AI Platform events ServiceNow Exchange: Platform Academy - What's New in ATF Explore the newest ATF... August 11, 2026 10:00 AM https://info.servicenow.com/ServiceNowExchange-Platform.html?cid=losn:com Read More Process Mining events ServiceNow Exchange: Getting started with Task Mining Get started with Task Mining and learn how to uncover ... August 12, 2026 7:00 AM https://info.servicenow.com/ServiceNowExchange-Platform.html?cid=losn:com Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Resources to explore New Episode Break Point: The ServiceNow Developer Podcast Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Video CTA YouTube ServiceNow Developers YouTube Channel Learn about the latest releases, AI features, and other tips and tricks. Video CTA Developer advocate blog Stay current with the latest from our Developer Advocates. Video CTA Personal developer instances Your own sandbox to build, test, and learn on the ServiceNow AI Platform. Video CTA Product documentation Browse product and release information. Video CTA ServiceNow Foundations Build your skills with step-by-step guides on the ServiceNow AI Platform. Video CTA
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Activity in Developer

Failed to export to PowerPoint in Operational Resilience Worskspace

I found sn_ppt_export application installed in the instance. Due to organization policy, I can not use Microsoft PowerPoint add-in to create a new template. I just create it in the instance for Operational Resilience scope. I create a new UI action a...

  • Question

ATF Short Description & Description -Customization

Dear All, Currently,creating ATF Test script for  the scenario like submitted the request through portal and validate the requested item in the platform. need to validate the displaying customized Short description like "Access" + "Access Type" + "Ap...

  • Question

knowledge articles should be editable to all the users with ITIL Role

HI all,Currently the knowledge articles are editable to  can cantribute criteria tab in knowledge base. But I want 1. The users with the ITIL Should edit knowledge articles but only after the ownership group approves. And if the members in ownership ...

  • Question

Document Template: How to Generate Document From Tickets?

Use Case: I wish to create a PDF or Word document derived from the ticket. Upon clicking the 'Generate Certificate' button, the document should be produced and attached to the corresponding ticket.   Solution: The subsequent steps implement a method...

  • blog

Password Reset Enrollment - Issue

Hi, We have a sub-prod instance in which we are trying to get a better understanding of the Password Reset module.  In particular we are working on the Password Enrollment module.  The issue we are having is upon submitting questions and answers for ...

  • Question

Resolved! Tips on HR Agent Workspace Field Layout?

Hello.  When our end users need help from the HR Department, they fill out Record Producers.  Most of the fields/answers entered get crammed into the Long Description of the resulting Case Record.  The problem we have is that first, the HR Agents nee...

  • Question

Resolved! Using a Different Week Start for Reporting than Global Week

Hello, I have a team that is looking to report on Incidents/SLAs for their team using a weekly filter, however their metrics are set for a Sunday-Saturday week, versus the Company's weekly start which is Monday-Sunday. We have Performance Analytics. ...

  • Question

Fields going blank when using new "Save as Draft" feature

We recently updated our instance and we now have the new "Save as Draft" feature on our catalog forms. However, when using this feature, we've noticed that one of our fields always goes blank when we open a saved draft. The field is in a variable set...

  • Question

Now Assist Extract Information from Document

Hello, Has anybody recently used "Now Assist Extract Information from Document". I'm trying to extract information from document. To be more precise, invoice where it is generating a document task. But Source record is coming as empty because of whic...

  • Question

Struggling with Workspace UI Builder Presentational List opening records

Hey all! I've been learning a lot about UI Builder lately and have been running into a pretty big issue for myself. I'm trying to create a tabbed worked space, and the tabs work fine however, I'm running into an issue with the Presentational List ope...

  • Question

FAILED TRYING TO EXECUTE ON CONNECTION

I am getting this error when I have committed my update set:Could a developer advise on what the issue is and how I can resolve.Thanks

  • Question
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