I want the report one week ago problem related to incident.
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08-01-2023 02:34 AM
Hi Experts
I want the report one week ago created the incidents under the problem ticket.
Thank you.
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08-01-2023 03:24 AM
Hi @dhineshkumar ,
Can you please clarify your question - I do not understand your requirement.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
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linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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08-01-2023 06:58 AM
I am running the report under the problem table and add the column problem under the incident option and I am getting the report also fine. Now I want the report only one week ago how many incidets were created under one problem ticket.
Thanks in advance.
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08-01-2023 03:36 AM
@dhineshkumar Hi!
You can run the report on the incident table and fetch the column "problem" in your reports.
Regarding the filters, if you want something that is not OOTB then you can define the logic in script include and make a call from the condition filter something like javascript: new ScriptIncludeName.FunctionName();
Please mark it helpful if it helps...
Thanks,
Sonia