I want to autopopulate values of rejected RITM

[Taaha M]

In my catalog form I have a field which is named as 'Previous RITM Rejected' , in this field I am listing the RITM rejected which was opened by me.
Now ,when I select a RITM in this field, the other fields on current Request form should autopopulate with its values from the rejected RITM selected.

How to do this? Should I write catalog script or have to do in workflow.

[Dr Atul G- LNG]

Hi @Taaha M 

I understand that it's a user experience issue, but practically, it will increase the technical debt. First, you would need to filter all rejected items based on the catalog item selected. If no items have been rejected, the user would have to update all the details. Additionally, an item might have been rejected 6 months ago, and in that time, variable values could have changed, or new variables might have been added. These are process issues that will contribute to increasing the technical debt.

[Taaha M]

I understand, but that is my requirement.
I am not sure how to begin on this one

[Dr Atul G- LNG]

The steps can be

- New variable , refer to OldRITM where ritm. item == Catalog item and state = rejected.

- Then server side script to bring the rejected item value to current one.

[Runjay Patel · Accepted solution]

Hi @Taaha M ,

You can write onchange catalog client script on Previous Item Rejected filed.

Client script

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue === '') {
        return;
    }

    // GlideAjax to fetch data from the selected RITM
    var ga = new GlideAjax('RITMDataFetcher'); // Script Include to fetch data
    ga.addParam('sysparm_name', 'getRITMDetails');
    ga.addParam('sysparm_ritm', newValue); // sys_id of the selected RITM
    ga.getXML(setData);

function setData(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
    answer = answer.evalJSON(); //Transform the JSON string to an object
   

        // Populate fields on the catalog form
        g_form.setValue('field_name_1', answer .field1); // Replace field_name_1 with actual field names
        g_form.setValue('field_name_2', answer .field2); // Populate additional fields as needed
        // Add more g_form.setValue() calls for other fields
    });
}

Server Side

var RITMDataFetcher= Class.create();
RITMDataFetcher.prototype = Object.extendsObject(AbstractAjaxProcessor, {
 
        getRITMDetails: function(ritmSysId) {
        var obj = {};
var sysId = this.getParameter('sysparm_ritm');
        var gr = new GlideRecord('sc_req_item'); // Table for RITM
        if (gr.get(ritmSysId)) {
            obj.field1= gr.getDisplayValue('field1');
            obj.field2= almAssetGr.getDisplayValue('field2');
            
            var json = new JSON();
            var data = json.encode(obj); //JSON formatted string

            
        }
      return data;
    },

    type: 'RITMDataFetcher'
});

Check this blog for more info regarding ajax call: https://servicenowwithrunjay.com/return-multiple-values-to-glideajax-from-script-include/

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Runjay Patel - ServiceNow Solution Architect
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