I want to copy short description and description of parent whenever we click on new child incident?

[Prathamesh Chav]

Hi Team,

After parent is getting created we are clicking on new child record,

and when we click on new it should fetch parent short_des and Description.

Can anyone help me in this?

[Anurag Tripathi]

Hi @Prathamesh Chav ,

Check this, similar question is answered here 

Solved: Sending Field Values when Clicking New Button of R... - ServiceNow Community

[SN_Learn]

Hi @Prathamesh Chav ,

Please check the below references:

Populate Fields When Clicking New in Related List 

Sending Field Values when Clicking New Button of Related List 

[Ravi Gaurav]

Hi @Prathamesh Chav 

You can create a BR (Before Insert prefebally)and write a logic below :-

// Check if the incident has a parent
if (current.parent) {
// Get the parent record
var parentIncident = new GlideRecord('incident');
if (parentIncident.get(current.parent)) {
// Copy the short description and description from parent to child
current.short_description = parentIncident.short_description;
current.description = parentIncident.description;
// Optionally, you can also copy other fields if needed
}

[Ankur Bawiskar]

@Prathamesh Chav 

there are multiple ways to do this

1) before insert BR on child table

OR
2) display BR on child table and get the value from parent reference field and set

what did you try so far and what didn't work?

If my response helped please mark it correct and close the thread so that it benefits future readers.