I want to create a RITM from the inbound email.

[NeethuB]

I want to create a RITM from the inbound email.

[Dr Atul G- LNG]

Hi @NeethuB 

https://www.servicenow.com/community/itsm-forum/how-to-generate-a-req-ritm-and-sc-task-via-inbound-e...

[Ankur Bawiskar]

@NeethuB 

your can use Inbound flow low-code, no-code approach and use "Submit Catalog Item Request" flow action to generate REQ, RITM and once that item is submitted it's associated Flow/Workflow will create the catalog task

check this link for help

Easiest way to Trigger Catalog Item Request via Inbound Email 

OR

You can also use inbound action and CartJS API to submit that catalog item

something like this

var cart = new sn_sc.CartJS();

var request1 = {

               'sysparm_id': 'ec10f4fd47266110b81cd855d36d4308', // sys_id of catalog item

               'sysparm_quantity': '1',

               'variables': {

                              'requested_for': producer.requested_for, //'8efae6cbdb038b00d6563cae7c961

                              'short_description': producer.short_description,

                              'description': producer.description

               }

};


var checkoutInfo = cart.checkoutCart();

var cartDetails = cart.orderNow(request);

var requestDetails = cart.submitOrder(request);

💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏