,I want to remove Fix task task from problem form in SOW. Is it possible to remove or it is present

funkf
Kilo Contributor

‎06-09-2025 09:57 PM

,I want to remove Fix task task from problem form in SOW. Is it possible to remove or it is present by default ?  

0 Helpfuls
  • 270 Views
2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

‎06-09-2025 10:04 PM

@funkf 

identify the correct workspace view and remove that related list

Once removed it should be gone from workspace in problem form.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-09-2025 10:23 PM

Hi @funkf 

 

follow this:

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1307471

 

It is not a direct related list, which is why it is visible in any view.

 

Instructions

This "Fix Tasks" tab is handled in this script include: SOWProblemRouteUtil
/sys_script_include.do?sys_id=fea38b53eb723010e69783402a52281b

But this script is read only due to protection policy so it can't be modified.

So to 'workaround' this an extension point can be utilized.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls