I want to return Array from script include and use it in the glide ajax of client script what's wrong in my approach...

[Aditya Kumar]

client script

    var ga = new GlideAjax('TASK_return_array_SI');
    ga.addParam('sysparm_name', 'getCallerDetails');
    ga.addParam('sysparm_inc', g_form.getValue('caller_id'));
    ga.getXML(showDetails);

    function showDetails(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
        for (a = 0; a < answer.length; a++); {
           g_form.setValue('description',a);
        }
    }

script include

	getCallerDetails: function() {
        var caller_sysID = this.getParameter('sysparm_inc');
        var incidentGR = new GlideRecord('sys_user');
        incidentGR.addquery('sys_id', caller_sysID);
        incidentGR.query();
		var array = [];
        if (incidentGR.next()) {
			array.push(incidentGR.name.toString());
			array.push(incidentGR.email.toString());
        }
        return array;
    },
	

[Hitoshi Ozawa]

Aditya,

To get name and email separately, use key/value instead of an array.

Script Include

var TASK_return_array_SI = Class.create();
TASK_return_array_SI.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    getCallerDetails: function() {
        var caller_sysID = this.getParameter('sysparm_inc');
        var incidentGR = new GlideRecord('sys_user');
        incidentGR.addquery('sys_id', caller_sysID);
        incidentGR.query();
        var array = {};
        if (incidentGR.next()) {
            array['name'] = incidentGR.name.toString();
            array['email'] = incidentGR.email.toString();
        }
        return JSON.stringify(array); // convertkey/value to string
    },
    type: 'TASK_return_array_SI'
});

Client Script

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }
    var ga = new GlideAjax('TASK_return_array_SI');
    ga.addParam('sysparm_name', 'getCallerDetails');
    ga.addParam('sysparm_inc', g_form.getValue('caller_id'));
    ga.getXMLAnswer(showDetails);

    function showDetails(answer) {
        answer = JSON.parse(answer); // parse answer
		g_form.setValue('description', answer.name + ',' + answer.email);
    }
}

Execution result

[Alex_3]

Hello @Hitoshi Ozawa ,

I want to fetch the choices of subcategory field form case table to the u_subcategory filed of my custom table u_order_support_rules but as you know we can't reference the choice table so what should I do to fetch the case.subcategory to the custom filed.

Any help appreciated .

Regards,

Alex

[Kartik Sethi]

Hi @Aditya Kumar 

You could follow the approach provided by @Ankur Bawiskar as JSON object is a better way to pass data.

As you mentioned that you want to continue with the array so there will be a few minor changes required in your script. 

Client Script:

• getXMLAnswer instead of getXML. No difference except it required less code
• You are always overwriting the description with the last element of the array
• Script:
  

  var ga = new GlideAjax('TASK_return_array_SI');
  ga.addParam('sysparm_name', 'getCallerDetails');
  ga.addParam('sysparm_inc', g_form.getValue('caller_id'));
  ga.getXMLAnswer(showDetails);
  
  function showDetails(answer) {
  	var desc = g_form.getValue('description');
  	if (answer) {
  		var userData = answer.split(',');
  		for (a = 0; a < userData.length; a++); {
  			desc += userData[a] + '\n';
  		}
  	}
  
  	//Set the final value in Description field
  	g_form.setValue('description', a);
  }

Script Include Method:

• Ensure Script Include is Client Callable
• returning array as a string using .join function
• Script:
  

  getCallerDetails: function() {
          var caller_sysID = this.getParameter('sysparm_inc');
          var incidentGR = new GlideRecord('sys_user');
          incidentGR.addquery('sys_id', caller_sysID);
          incidentGR.query();
  		var array = [];
          if (incidentGR.next()) {
  			array.push(incidentGR.name.toString());
  			array.push(incidentGR.email.toString());
          }
          return array.join(',');
      },

---

Please mark my answer as correct if this solves your issues!

If it helped you in any way then please mark helpful!

Thanks and regards,

Kartik

[Aditya Kumar]

the output is not as expected it might be something else cuz everything is right if look closely logically every approach is right but out is gibberish ....