Hi @Ramu13 ,
I trust you are doing great.
I m not sure on which table you are looking this operation on but you can follow the below steps to achive the notification.
- Go to the ServiceNow Studio application and create a new Notification.
- Choose the Escalation table from the dropdown list of tables.
- Give your notification a name and a description that clearly identifies its purpose.
- Under the When to send section, select the Customer escalation table (Any table which you are using in your use case).
- Define the conditions under which the notification should be sent. For example, you might specify that it should be sent whenever the Escalation state is set to "Escalated".
- Under the Who to notify section, specify the recipients of the notification. You can choose individual users, groups of users, or roles.
- Define the message that should be sent in the notification. You can use variables to insert dynamic data into the message.
- Save your notification.
Please Mark My Response as Correct/Helpful based on Impact
Regards,
Amit Gujarathi
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Regards,
Amit Gujrathi
