iCalendar (.ics) file and email body

[geoffcox]

I have succeeded in getting an iCalendar attachment (.ics file) on an email message. Now, however, the body of the email is empty. Is there a way to populate the body of the email message AND attach an .ics file on the same email?

[geoffcox]

So when I executed the one in your update set, I get exactly the same behavior as the one I developed. A working .ics file is attached to the email, but there is no content in the body of the email message.

[solutioningnow]

Hi Geoff,

As per the email template, Description(u_description) field is mapped with body content. If you update the calendar record with some value in description, you will get some content.

Please refer below screenshot of Email template for your reference:

Screenshot of attachment:

Please mark answer as correct/helpful, if it was really helpful

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

[geoffcox]

Yes the description is there, but in gmail it is not visible until I open the attachment.

I notice that an email invitation from Outlook to Gmail contains lots of Mime and Base64 encoded material, and gmail displays it beautifully like this:

However, the emails from Service-Now to gmail look very plain with only a downloadable attachment. Using the notification from your update set, here is what it looks like:

Once I download and open the .ics file, then I can see the contents of description:

[solutioningnow]

Thats Great.

Please mark answer as correct, if it was really helpful

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

[geoffcox]

It was somewhat helpful, but didn't really solve the problem. So I'm still where I started. But thanks for your input! I marked your answer as helpful.

Cheers,

                  Geoff.