If condition based on User location

[Keerthi Lakshmi]

I have a request where I have to give if condition which checks the location of the user and if it is UK or Ireland, or Poland, or Spain or Portugal then it should create a new task and assign to appropriate group based on user's location.  There is already a workflow associated with this item and i have to insert this condition here. Can anyone help me to achieve this. I have tried to give the condition in the filter 

like item.location.country=United Kingdom but it does not work. Do i have to give the script? Can anyone help me ?

[Maddysunil]

@Keerthi Lakshmi 

I think you use below approach

1. Identify User's Location: You need to determine how you're capturing the user's location. If it's stored in a field on the item (request), make sure you're referencing the correct field.

2. Create a Condition in the Workflow: In the workflow associated with the item, find the appropriate step where you want to insert the condition. Typically, this would be the "Create Task" step.

3. Define the Condition: Instead of using the Filter Condition builder, you might need to write a script condition to accurately check the user's location

var userLocation = current.item.location.country; // Assuming 'location' is the field storing the user's location

// Check if the user's location is one of the specified countries
if (userLocation == 'United Kingdom' || userLocation == 'Ireland' || userLocation == 'Poland' || userLocation == 'Spain' || userLocation == 'Portugal') {
    return true; // Create a new task
} else {
    return false; // Do not create a task
}

Replace current.item.location.country with the correct field reference to the user's location in your instance.

1. Assign the Task to the Appropriate Group: After the condition is met, you can configure the workflow to create a task and assign it to the appropriate group based on the user's location.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[Deepak Shaerma]

Hi @Keerthi Lakshmi 

In the part of your workflow where you need to check the user’s location, you might add a Scripted Condition or a Run Script action,

(function executeScript(current, previous /null when async/) {

    var userGr = new GlideRecord('sys_user'); 
    userGr.get(current.assigned_to);
    
    // Check the user’s location
    if (userGr.location.getDisplayValue() == "United Kingdom" ||
        userGr.location.getDisplayValue() == "Ireland" ||
        userGr.location.getDisplayValue() == "Poland" ||
        userGr.location.getDisplayValue() == "Spain" ||
        userGr.location.getDisplayValue() == "Portugal") {
        
        // Logic to create and assign a new task based on location
        var taskGr = new GlideRecord('task'); // Or a more specific table if applicable
        taskGr.initialize();
        taskGr.short_description = "Task for " + userGr.location.getDisplayValue();
        // Set other fields as necessary, like ‘assigned_to’
        // This could include a switch or if-else statements to set the group based on location
        taskGr.insert();
        
        return true; // Indicates the condition was met, if needed
    } else {
        return false; // Condition not met
    }
})();

Inside your script where the comment indicates “// Logic to create and assign a new task based on location,” you can implement further logic to decide which group to assign the task to based on the user’s location. This might involve a series of if or switch statements comparing userGr.location.getDisplayValue() to each country and setting the assigned_to field accordingly, possibly by looking up the correct group in a GlideRecord query.
Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
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Thanks & Regards 
Deepak Sharma