if g_form.isNewRecord set assignment group

[DIVI1]

I need to declare value of assignment group in 'Problem' Table. 

And here is a problem, cause I just want to declare assignment group only for new records, while updating change of the assignment group should be possible.

That's how my client script look like :

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
 if(g_form.isNewRecord()){
   g_form.setValue('assignment_group', '6ae3f5b21b479850bf327bb5464bcb45');
}
}

After when I'm trying to create a Problem I've got message below assignment group field:

[Vishal Birajdar]

Hi @DIVI1 

Can you try using "Assignment Rule" instead of script.

Below link might help you...!!

https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/task-tabl...

Create assignment rule : 

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/task-table/task...

[DIVI1]

Let me check 🙂

[DIVI1]

I Can't see the option to specify condition -  if is New Record.

[Vishal Birajdar]

Hi @DIVI1 

Do you want to populate Assignment group automatically when you click on new button or while creating new record...??

If yes...then you can use set Default value for "Assignment group" by configuring dictionary (Make sure to use Dictionary override ...!!).

Default value = sys_id of group

[DIVI1]

Look I wanted to get something like this, don't matter which assignment group user choose it's saved assigned to 'Problem Coordinators' but it should be possible to reassign for existing tickets.